Frequently Asked Questions

Orders & Shipping

Where do you ship?

We ship across Lebanon with free delivery. We also ship internationally via DHL. Shipping rates and times vary by destination.

How long does delivery take?

Within Lebanon, orders are delivered within 2–4 business days. International orders typically arrive within 5–10 business days depending on the destination.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your order directly on the DHL website.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible at boeiofficial.lb@gmail.com. We'll do our best to accommodate your request before the order is processed.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery for unworn, unused items with original tags attached. Please visit our Return Policy page for full details.

How do I start a return?

Email us at boeiofficial.lb@gmail.com with your order number and reason for return and we'll guide you through the process.

Products

How do I find my size?

Each product page includes a size guide to help you find the perfect fit. If you're unsure, feel free to contact us and we'll be happy to help.

Are your products high quality?

Absolutely. Every Boei piece is designed in Beirut with a focus on premium quality materials and craftsmanship.

Contact

How can I get in touch?

You can reach us at boeiofficial.lb@gmail.com. We aim to respond within 24–48 hours.